Terms and conditions

Article 1 – Definitions

The following definitions apply in these terms and conditions:

Remeker BV – remeker.nl.

1. Reflection period: the period within which the consumer can exercise their right of withdrawal;
2. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with Remeker BV -remekerkaasbestellen.nl – remeker.nl.
3. Day: calendar day;
4. Continuing performance contract: a distance contract relating to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time;
5. Durable medium: any means that enables the consumer or Remeker BV – remekerkaasbestellen.nl – remeker.nl to store information that is addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.
6. Right of withdrawal: the option for the consumer to withdraw from the distance contract within the reflection period;
7. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
8. Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
9. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and Remeker BV – remeker.nl being physically present in the same room at the same time.

Article 2 – Identity of Remeker BV – remeker.nl

Remeker BV
Postweg 110
6741 ML Lunteren
Netherlands

Telephone: 0318-482850

Office hours:
Monday to Friday from 08:00 – 17:00

webshop@remeker.nl
remeker@remeker.nl

Chamber of Commerce number: 09072218
VAT identification number: NL8033.19.320.B.01

Article 3 – Applicability

1. These general terms and conditions apply to every offer from Remeker BV – remekerkaasbestellen.nl –remeker.nl and to every distance contract concluded between Remeker BV – remekerkaasbestellen.nl – remeker.nl and the consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at Remeker BV – remekerkaasbestellen.nl – remeker.nl and that they will be sent to the consumer free of charge as soon as possible upon request.

3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent to the consumer free of charge electronically or in another way upon request.

4. In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favorable to them.

Article 4 – The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If Remeker BV – remekerkaasbestellen.nl – remeker.nl uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind Remeker BV – remekerkaasbestellen.nl – remeker.nl.

3. Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to accepting the offer. This concerns in particular:
• the price including taxes;
• any delivery costs;
• the way in which the agreement will be concluded and what actions are required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery and execution of the agreement;
• the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
• the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
• whether the agreement is archived after its conclusion, and if so, how the consumer can consult it;
• the way in which the consumer, before concluding the agreement, can check the data provided by them in the context of the agreement and, if desired, restore it;
• any other languages in which, in addition to Dutch, the agreement can be concluded;
• the codes of conduct to which Remeker BV – remekerkaasbestellen.nl – remeker.nl has submitted and the way in which the consumer can consult these codes of conduct electronically; and
• the minimum duration of the distance contract in the event of a continuing performance contract.

Article 5 – The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the associated conditions.

2. If the consumer has accepted the offer electronically, Remeker BV – remekerkaasbestellen.nl – remeker.nl will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Remeker BV – remekerkaasbestellen.nl – remeker.nl, the consumer can dissolve the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, Remeker BV – remekerkaasbestellen.nl – remeker.nl will take appropriate security measures.

4. Remeker BV – kaasbestellen.nl – remeker.nl can – within legal frameworks – inform itself whether the consumer can meet their payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the distance contract. If Remeker BV – kaasbestellen.nl – remeker.nl has good reasons based on this investigation not to enter into the agreement, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

5. Remeker BV – remekerkaasbestellen.nl – remeker.nl will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the visiting address of the Remeker BV – remekerkaasbestellen.nl – remeker.nl branch where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about guarantees and existing service after purchase;
d. the information included in article 4 paragraph 3 of these conditions, unless Remeker BV – remekerkaasbestellen.nl – remeker.nl has already provided this information to the consumer before the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or of indefinite duration.

6. In the event of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

When delivering products:
1. When purchasing products, the consumer has the option to dissolve the agreement without stating reasons for 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to Remeker BV – remekerkaasbestellen.nl – remeker.nl.
2. During the reflection period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging to Remeker BV – remekerkaasbestellen.nl – remeker.nl, in accordance with the reasonable and clear instructions provided by Remeker BV – remekerkaasbestellen.nl – remeker.nl.

When providing services:
1. When providing services, the consumer has the option to dissolve the agreement without stating reasons for at least fourteen days, starting on the day of entering into the agreement.
2. To exercise their right of withdrawal, the consumer will follow the reasonable and clear instructions provided by Remeker BV – remekerkaasbestellen.nl – remeker.nl in the offer and/or at the latest upon delivery.

Article 7 – Costs in case of withdrawal

1. If the consumer exercises their right of withdrawal, the costs of returning the goods will be borne by them at most.
2. If the consumer has paid an amount, Remeker BV – remekerkaasbestellen.nl – remeker.nl will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

Article 8 – Exclusion of right of withdrawal

1.Remeker BV – remekerkaasbestellen.nl – remeker.nl can exclude the consumer’s right of withdrawal insofar as provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.

2. Exclusion of the right of withdrawal is only possible for products:
a. that have been created by Remeker BV – remekerkaasbestellen.nl – remeker.nl in accordance with the consumer’s specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that can spoil or age quickly;
e. the price of which is subject to fluctuations on the financial market over which Remeker BV – remekerkaasbestellen.nl – remeker.nl has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:
a. concerning accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period;
b. the delivery of which has begun with the express consent of the consumer before the reflection period has expired;
c. concerning bets and lotteries.

Article 9 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

2. Contrary to the previous paragraph, Remeker BV – remekerkaasbestellen.nl – remeker.nl can offer products or services whose prices are subject to fluctuations on the financial market and over which Remeker BV – remekerkaasbestellen.nl – remeker.nl has no influence, with variable prices. This link to fluctuations and the fact that any prices stated are target prices are stated in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if Remeker BV – remekerkaasbestellen.nl – remeker.nl has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

5. The prices stated in the offer of products or services include VAT.

Article 10 – Conformity and Guarantee

1. Remeker BV – remekerkaasbestellen.nl – remeker.nl guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, Remeker BV – remekerkaasbestellen.nl – remeker.nl also guarantees that the product is suitable for other than normal use.

2. A guarantee provided by Remeker BV – remekerkaasbestellen.nl – remeker.nl, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.

Article 11 – Delivery and execution

1. Remeker BV – remekerkaasbestellen.nl – remeker.nl will exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.

2. The place of delivery is the address that the consumer has made known to the company.

3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but no later than 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after they have placed the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.

4. In case of dissolution in accordance with the previous paragraph, Remeker BV – remekerkaasbestellen.nl remeker.nl will refund the amount that the consumer has paid as soon as possible, but no later than 30 days after dissolution.

5. If delivery of an ordered product proves impossible, Remeker BV – remekerkaasbestellen.nl – remeker.nl will endeavor to make a replacement article available. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement article is being delivered. The right of withdrawal cannot be excluded for replacement articles. The costs of any return shipment are for the account of Remeker BV – remekerkaasbestellen.nl – remeker.nl.

6. The risk of damage and/or loss of products rests with Remeker BV – remekerkaasbestellen.nl – remeker.nl until the moment of delivery to the consumer or a representative designated in advance and made known to Remeker BV – remekerkaasbestellen.nl – remeker.nl, unless explicitly agreed otherwise.

Article 12 – Continuing performance contracts: duration, termination and extension

Termination
1. The consumer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time with due observance of the agreed termination rules and a notice period of no more than one month.

2. The consumer can terminate an agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed term with due observance of the agreed termination rules and a notice period of no more than one month.

3. The consumer can terminate the agreements referred to in the previous paragraphs:
• terminate at any time and not be limited to termination at a specific time or during a specific period;
• at least terminate in the same way as they were entered into by them;
• always terminate with the same notice period as the entrepreneur has stipulated for themselves.

Extension
1. An agreement entered into for a definite period and which aims at the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.
2. Contrary to the previous paragraph, an agreement entered into for a definite period and which aims at the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a definite period of a maximum of three months, if the consumer can terminate this extended agreement towards the end of the extension with a notice period of no more than one month.
3. An agreement entered into for a definite period and which aims at the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month and a notice period of no more than three months in the event that the agreement aims at the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
4. An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) will not be tacitly continued and ends automatically after the trial or introductory period.

Duration
1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.
2. When selling products to consumers, a prepayment of more than 50% may never be stipulated in general terms and conditions. If prepayment has been stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s) before the stipulated prepayment has taken place.
3. The consumer has the duty to immediately report inaccuracies in provided or stated payment details to Remeker BV – remekerkaasbestellen.nl – remeker.nl.
4. In the event of default of payment by the consumer, Remeker BV – remekerkaasbestellen.nl – remeker.nl has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.
5. After the payment has been made, the order will be sent.

Article 14 – Complaints procedure

1. Remeker BV – remekerkaasbestellen.nl – remeker.nl has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to Remeker Bv – remekerkaasbestellen.nl – remeker.nl within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
3. Complaints submitted to Remeker BV – remekerkaasbestellen.nl – remeker.nl will be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeable longer processing time, Remeker BV – remekerkaasbestellen.nl – remeker.nl will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution.

Article 15 – Disputes

1. Agreements between Remeker BV – remekerkaasbestellen.nl – remeker.nl and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

Article 16 – Additional or deviating provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.